Technical Sales Specialist – Labware

Job Overview

We are looking to recruit a Technical Sales Specialist for a Gauteng based Labware specialist company, a candidate who has a solid background and success in sales in labware is essential.

Min Required Qualification.

• BSc, BTech or similar qualification in Chemistry or related fields – preference given to applicants with knowledge of Precious Metals (chemistry)
• Three to five years’ experience in technical sales
• Understanding of: Accounting, Marketing and Sales Management, Business Management and Economics is advantageous
• Intermediate to advanced MS Office competency, particularly Word, Excel and PowerPoint
• Experience with CRM system(s) advantageous
• Experience with SAP advantageous
• Able and willing to travel frequently, both locally and internationally, as required
• Able to work under pressure in demanding environment
• Self-motivated, goal oriented, team player and Customer relationship management skills
• Able and willing to perform physical work related to catalyst exchanges
• Strong prioritization, time management and organizational skills
• Able to create and deliver presentations to audiences on all levels

Major Responsibilities & Accountabilities

• Conduct regular customer visits to maintain Customer relations
• Document customer visits, calls, opportunities and other customer information in the CRM system
• Work together with Customer Service and other departments to ensure that the needs of customers are met as it relates to orders, complaints, quotations and/or any other relevant topic
• Provide technical advice, support and guidance to customers w.r.t. to relevant products and the refining thereof
• Provide physical support and guidance during the exchange – removal and installation – of Precious Metal Gauzes
• Build and maintain strong customer relationships by frequent calls and visits, as applicable
• Generate quotations for new and existing customers
• Review and ensure implementation of credit limits for new and existing customers together with Finance
• Control SAP entries and reconcile monthly invoicing against forecasts
• Check and authorize electronic workflows as relevant
• Regularly test customer satisfaction levels
• Report on customer satisfaction levels
• Ensure high levels of Customer satisfaction at all times
• Analyse market potential, identify leads and pursue identified opportunities, using relevant tools
• Track and achieve agreed upon Sales and other targets and provide status updates to Management
• Compile monthly Sales forecasts and annual Sales Budgets for allocated customers/markets
• Analyse sales figures and report on deviations from forecast and budget figures on monthly and annual basis, as required, including comments
• Compile reports and presentations as required by Management for monthly meetings, board meetings etc.
• Maintain up to date knowledge of products and services offered by Heraeus and the application thereof
• Maintain up to date knowledge of competitors in allocated markets
• Continuously pursue cost saving and improvement opportunities within the scope of daily function and relevant field of expertise