Technical Sales Specialist – Labware

Job Overview

We are looking to recruit a Technical Sales Specialist for a Gauteng based Labware specialist company, a candidate who has a solid background and success in sales in labware is essential.


Min Required Qualification.

  • BSc, BTech or similar qualification in Chemistry or related fields – preference given to applicants with knowledge of Precious Metals (chemistry)
  • Three to five years’ experience in technical sales
  • Understanding of: Accounting, Marketing and Sales Management, Business Management and Economics is advantageous
  • Intermediate to advanced MS Office competency, particularly Word, Excel and PowerPoint
  • Experience with CRM system(s) advantageous
  • Experience with SAP advantageous
  • Able and willing to travel frequently, both locally and internationally, as required
  • Able to work under pressure in demanding environment
  • Self-motivated, goal oriented, team player and Customer relationship management skills
  • Able and willing to perform physical work related to catalyst exchanges
  • Strong prioritization, time management and organizational skills
  • Able to create and deliver presentations to audiences on all levels


Major Responsibilities & Accountabilities

  • Conduct regular customer visits to maintain Customer relations
  • Document customer visits, calls, opportunities and other customer information in the CRM system
  • Work together with Customer Service and other departments to ensure that the needs of customers are met as it relates to orders, complaints, quotations and/or any other relevant topic
  • Provide technical advice, support and guidance to customers w.r.t. to relevant products and the refining thereof
  • Provide physical support and guidance during the exchange – removal and installation – of Precious Metal Gauzes
  • Build and maintain strong customer relationships by frequent calls and visits, as applicable
  • Generate quotations for new and existing customers
  • Review and ensure implementation of credit limits for new and existing customers together with Finance
  • Control SAP entries and reconcile monthly invoicing against forecasts
  • Check and authorize electronic workflows as relevant
  • Regularly test customer satisfaction levels
  • Report on customer satisfaction levels
  • Ensure high levels of Customer satisfaction at all times
  • Analyse market potential, identify leads and pursue identified opportunities, using relevant tools
  • Track and achieve agreed upon Sales and other targets and provide status updates to Management
  • Compile monthly Sales forecasts and annual Sales Budgets for allocated customers/markets
  • Analyse sales figures and report on deviations from forecast and budget figures on monthly and annual basis, as required, including comments
  • Compile reports and presentations as required by Management for monthly meetings, board meetings etc.
  • Maintain up to date knowledge of products and services offered by Heraeus and the application thereof
  • Maintain up to date knowledge of competitors in allocated markets
  • Continuously pursue cost saving and improvement opportunities within the scope of daily function and relevant field of expertise


Job Detail
  • Offered SalaryR10000 to R15000
  • Experience3 to 5 years
  • QualificationNo education
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